Will call
Also called will-call, counter pickup, customer pickup
Reviewed by Dasha ShakovVP Marketing, Proton
Updated
What is will call?
Will call is an order the customer picks up in person at a distributor’s branch instead of having it delivered. Trades rely on will call for urgent needs, and the branch counter is where many contractors start their day.
Will call example
Before 7 a.m., an electrician phones in two boxes of breakers and collects them at the counter on the way to his first job.
Related terms
- BranchA branch is one of a distributor’s local locations, with a sales counter, a stocked warehouse and delivery trucks, placed close to the customers it serves.
- Pick, pack and shipPick, pack and ship are the three warehouse steps that turn a sales order into a delivery, from pulling items off the shelf to handing them to a carrier.
- Sales orderA sales order is the distributor’s own record of a customer order in its ERP, listing the items, quantities, prices, ship-to address and delivery terms.
