Proof of delivery (POD)
Reviewed by Dasha ShakovVP Marketing, Proton
Updated
What is proof of delivery (POD)?
Proof of delivery (POD) is the record that a shipment reached the customer, such as a signature, photo or timestamp captured by the driver or carrier. It settles disputes about whether, when and to whom goods were delivered.
Proof of delivery (POD) example
“It never arrived,” the customer says. The POD shows a driver’s photo of the pallet at the customer’s receiving door, signed for by the receiving clerk.
Related terms
- Bill of lading (BOL)A bill of lading (BOL) is the document a carrier issues at pickup that serves as the receipt for the goods and the contract for carrying them.
- Pick, pack and shipPick, pack and ship are the three warehouse steps that turn a sales order into a delivery, from pulling items off the shelf to handing them to a carrier.
- Credit memoA credit memo is a document that reduces what a customer owes, issued to correct an invoice or to credit a return, a pricing error or a short shipment.
- Less-than-truckload (LTL)Less-than-truckload (LTL) is a freight service for shipments too large for parcel carriers but too small to fill a truck, typically one to several pallets.
