Open order
Reviewed by Dasha ShakovVP Marketing, Proton
Updated
What is open order?
An open order is a sales order or purchase order that hasn’t yet been fully shipped, received or closed. The open order report, a list of every open order with its dates and status, is the daily worklist for CSRs on the sales side and buyers on the purchasing side.
How it works
Open sales orders include orders waiting to be picked, backorders and future-dated orders. Open purchase orders show what is on order from suppliers and when it is due. The total value of open sales orders is also called the backlog.
Open order example
Each morning a CSR sorts the open order report by promised date. Three orders promised for today haven’t been picked, so she calls the warehouse before the trucks are loaded.
Related terms
- Sales orderA sales order is the distributor’s own record of a customer order in its ERP, listing the items, quantities, prices, ship-to address and delivery terms.
- BackorderA backorder is the quantity on a customer’s order that a distributor has agreed to supply but can’t ship yet, kept open until stock arrives.
- Purchase order (PO)A purchase order (PO) is a buyer’s document ordering specific items, in specific quantities and at stated prices, from a supplier.
- Available to promise (ATP)Available to promise (ATP) is how much of an item a distributor can commit to new orders by a given date, including incoming stock not yet promised.
